Privacy Policy

We may collect the following types of personal information when you use our services:

• Identity information: Full name, date of birth, and driver licence details (number, state, expiry date).
• Contact information: Email address, phone number, and residential or business address.
• Payment information: Credit or debit card details are collected and processed securely by our payment processor (Stripe). We do not store your full card number on our servers.
• Booking information: Vehicle preferences, rental dates, pickup/return locations, and booking history.
• Vehicle condition data: Photographs and notes from check-in and check-out inspections.
• Technical information: IP address, browser type, device information, and website usage data collected through cookies and analytics tools.

We use your personal information for the following purposes:

• Processing and managing your vehicle bookings and rental agreements.
• Verifying your identity and driver licence eligibility.
• Processing payments, security bonds, and refunds.
• Communicating with you about your bookings, including confirmations, reminders, and updates.
• Managing insurance claims, vehicle damage reports, and disputes.
• Improving our services, website, and customer experience.
• Complying with legal obligations, including road safety and regulatory requirements.
• Sending marketing communications where you have opted in (you can unsubscribe at any time).

We may share your personal information with the following third parties:

• Payment processors: Stripe, for secure payment processing.
• Insurance providers: To process claims related to vehicle damage or accidents.
• Government authorities: When required by law, including responses to traffic infringement notices, court orders, or regulatory requests.
• Service providers: Third-party services that help us operate our business, including email providers, cloud hosting, and analytics tools. These providers are bound by confidentiality obligations.

We do not sell, rent, or trade your personal information to unrelated third parties for marketing purposes.

Your personal information is stored in Australia. If any data is transferred overseas (e.g., to cloud service providers), we ensure appropriate safeguards are in place as required by the APPs.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• Encryption of data in transit (TLS/SSL) and at rest.
• Secure authentication and access controls for our systems.
• Regular review of our data handling and security practices.
• Payment card data handled exclusively by PCI-DSS compliant processors (Stripe).

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Our website uses cookies and similar technologies to improve your browsing experience and to collect usage data. Cookies are small text files stored on your device by your web browser.

We use the following types of cookies:

• Essential cookies: Required for the website to function properly (e.g., session management, authentication).
• Analytics cookies: Help us understand how visitors use our website so we can improve it. We may use tools such as Google Analytics or similar services.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

Under the Australian Privacy Act, you have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct any inaccurate, incomplete, or out-of-date personal information.
• Complaints: If you believe your privacy has been breached, you may lodge a complaint with us. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
• Opt-out: You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.

We will respond to access and correction requests within 30 days, as required by the APPs.

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us:

• Email: privacy@accessaccessibility.com.au
• Phone: (02) 0000 0000
• Post: Privacy Officer, Access Accessibility Pty Ltd, 123 Example Street, Sydney NSW 2000

You may also contact the Office of the Australian Information Commissioner (OAIC) if you have concerns about how we handle your personal information:

• Website: www.oaic.gov.au
• Phone: 1300 363 992